When the robot encounters a malfunction, you can communicate with the local service window via phone or email. We will arrange for an engineer to provide remote diagnostic services to help the user quickly identify and resolve the issue. If the issue cannot be resolved remotely, we will arrange for an engineer to visit the site for on-site troubleshooting and resolution.

During the robot's warranty period, malfunctions that are not caused by human factors will be repaired free of charge. After the warranty period, repair services may require a fee, with the specific cost depending on the type of malfunction and the provisions in the service contract. Additionally, routine maintenance (such as cleaning, lubrication, and replacing consumable parts) may also incur charges, as defined in the mutual agreement.

Robot troubleshooting can be done through the following steps:

1. Check the error codes or warning information on the controller or display.
2. Inspect the robot's power supply, wiring, and connections to ensure they are functioning properly.
3. Confirm that the robot's program is correct and verify that there are no parameter setting errors.
4. Use the robot's built-in diagnostic tools or contact the technical support team for assistance.

Yes, the robot system supports remote diagnostics and monitoring features. Through an internet connection, the technical support team can remotely access the robot control system, perform fault analysis, and guide the user in resolving issues.

The frequency of regular maintenance for a robot typically depends on the robot's workload and operating environment. In general, industrial robots should undergo regular inspection and maintenance every 3 months. However, if the robot operates in a harsh environment or is used frequently, more frequent inspections may be required.

Regular Cleaning:
Regularly clean the robot's exterior, arms, and joints to remove dust, debris, or residues that may accumulate during operation.

Lubrication:
Apply appropriate lubricating oil to the robot’s moving parts (such as joints, gears, and actuators) regularly to ensure smooth operation and prevent excessive wear.

Check Cables and Connections:
Regularly inspect cables and connectors to ensure there are no signs of wear, damage, or loose connections, which could cause communication issues or electrical failures.

Check End Effectors:
Inspect the wear of end effectors (such as grippers, welding guns, tools, etc.) to ensure they are functioning properly and securely connected to the robot.

Monitor Sensors:
Ensure that sensors are clean and free from obstructions, and check their calibration to maintain accurate performance.

Check Software and Firmware:
Regularly update the robot's software and firmware to the latest versions to ensure optimal functionality and resolve any potential bugs or issues.

Check Robot Movements:
Periodically test the robot's movements to ensure all axes move smoothly and are within the specified tolerances.

Check Pneumatic and Hydraulic Systems:
For robots using pneumatic or hydraulic systems, regularly check the pressure in these systems to ensure there are no leaks.

Perform Visual Inspections:
Conduct regular visual inspections to look for any signs of damage, misalignment, or wear to prevent potential equipment failure.

Keep an Operational Log:
Maintain detailed maintenance records, noting each maintenance activity and any issues encountered, to identify potential failure patterns and improve preventive maintenance efforts.

By following these basic maintenance steps, you can extend the robot's lifespan and reduce unexpected downtime.